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Frequently Asked Questions
"How much does this cost? Where can you deliver the Valentine? Do I have to be there?
Can I order 10 of these?" These questions and more are answered here on our FAQ page.
Q: How much does a Singing Valentine cost?
A: The standard cost for a Singing Valentine is $40 for delivery
in the metropolitan Louisville area: Jefferson County, Crestwood, LaGrange, and Simpsonville,
Kentucky, and the Southern Indiana communities of New Albany, Clarksville, Jeffersonville,
Sellersburg, and Greenville. Deliveries outside of our usual area are subject to additional
fees and the availability of our quartets. Please contact us for more information,
to find out whether your location is in our usual delivery area, and to find out what's
possible to meet your needs.
Q: Is there a discount for ordering early?
A: Yes! If you place your order before February 9, you will receive
a $5 "early bird" discount.
Q: What do I get when I order a Singing Valentine?
A: A ladies quartet will go to the place you request and sing a song
in a cappella four-part harmony. Along with the song, we deliver a small floral
arrangement (red carnation, baby's breath, and fern, provided by Nanz &
Kraft Florists) and a card personalized with your message. For an additional
$10 charge, a picture of your special someone will be taken with the quartet and mailed
to the recipient within a week after delivery.
Q: How do I pay for my Singing Valentine?
A: We gladly accept Visa or Mastercard. If necessary, arrangements
can be made for cash payment on delivery.
Q: If you bill my credit card and it's a shared account, how do we keep this
a surprise?
A: No charges will be billed to your credit card until delivery is
confirmed, so that we don't spoil your surprise accidentally.
Q: What songs are available?
A: We offer three songs for Singing Valentines, and you choose the
song you wish or you can let the quartet choose on your behalf. The three songs are:
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Pretty (or Handsome) Valentine
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Crazy 'Bout Ya Baby
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Let Me Call You Sweetheart
Q: Where can you have the Singing Valentine delivered?
A: We can deliver your Valentine just about anywhere in Louisville
and its surrounding metropolitan area (including Crestwood, LaGrange, and the Simpsonville
areas in Kentucky and the Southern Indiana areas of New Albany, Clarksville, Jeffersonville,
Sellersburg, and Greenville). We have delivered our Singing Valentines at offices,
restaurants, factories, bowling alleys, hospitals, construction sites, churches, private
parties, school classrooms, nursing homes, and taverns. You'd be surprised at some
of the unusual locations we've been! If you have questions about a specific delivery
location, please call us at 368-SONG. PLEASE NOTE: Be sure the place you choose will
allow a quartet to deliver at that location. For example, you may need to make special
arrangements with building security or for someone to meet us at a workplace, or check
with a restaurant to make sure they allow deliveries. If you advise us that delivery
is confirmed, but the delivery is refused at the site, you will still be billed based
on the time spent for travel and attempt to deliver by the quartet.
Q: What if I live outside your usual delivery area?
A: You have two options to choose from:
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If you are not too far from our usual delivery area, we may be able to make special
arrangements for you at an extra charge to cover travel costs and the extra time our
quartet will spend traveling to your location. We may ask you to accept delivery on
a day other than Valentines Day itself. For example, in the past we have made deliveries
in Elizabethtown, Ft. Knox, Shelbyville, Mt. Washington, Shepherdsville, and Taylorsville
in Kentucky. We've also delivered to locations such as Salem, Paoli, Corydon, and
Scottsville in Indiana. Please contact us to discuss your specific needs.
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For $10, our quartet will call your loved one on the telephone and do a "singing telegram."
These singing telegrams can be delivered anywhere in the United States!
Q: Who have you sung for?
A: We've sung for doctors, lawyers, public officials, housewives,
bosses, secretaries, mothers, husbands, wives, children, grandparents, teachers, co-workers,
and many more. You may have seen or heard us delivering a Singing Valentine to a local
TV or radio personality. Just about anyone will appreciate the gift of a Singing Valentine.
Q: May I specify the time for my Valentine to be delivered?
A: That depends. On Valentines Day itself, scheduling several hundred
Valentines during the work day is quite a challenge, even though we will have many
quartets out doing deliveries. So during the workday on February 14th, we need a lot
of scheduling flexibility-all day, if possible! On other days or on Valentines evening,
we do not require as much flexibility, although we always require a little flex time
to compensate for traffic problems and other unavoidable delays. If you want a particular
time (within an hour or less), it's best to schedule your Valentine for one of the
days prior to Valentines Day itself or for Valentines evening. Please contact us to
discuss your special needs.
Q: May I specify a specific quartet to deliver my order?
A: While we try to accommodate as many special requests as possible,
when we have high delivery volume we schedule each quartet in a specific part of our
delivery area. Therefore, we are unable to guarantee delivery by specific quartets.
Q: Do I need to be there when you deliver the Valentine?
A: No, you are not required to be there. Of course, if you'd like
to share in the amazing experience and see the look on your loved one's face, you're
more than welcome to be there. If you wish, we will call you a few minutes before
our delivery so you can make arrangements to be present. Be sure to tell your order
taker if you want us to call before we deliver your Valentine. We do ask you to provide
us with the name and phone of a contact person at the delivery site who can assist
us if challenges arise.
Q: Can I order more than one Singing Valentine?
A: Sure! Order as many as you like - get one for each of your kids,
or one for your parents, or for your boss. Get one for any special person in your
life. There is no limit on the number of Valentines you can order. We will even work
with you on special pricing for extra flowers/cards you might like presented.
Q: What dates and times are the Singing Valentines available?
A: Our normal delivery times are as follows:
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Saturday, February 9th, 12 noon to 10 p.m.
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Sunday, February 10th, 12 noon to 10 p.m.
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Monday, February 11th, 5:30 p.m. - 10 p.m.
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Tuesday, February 12th, 5:30 p.m. - 10 p.m.
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Wednesday, February 13th, all day (7:00 a.m. to 10 p.m.)
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Thursday, February 14th, all day (7:00 a.m. to 10 p.m.)
If you have a special need for days and times other than these and are willing to
pay extra, please contact us and we'll see if we can make arrangements for you.
Q: I don't see the answer to my question here. What do I do now?
A: You can call us at (502) 368-SONG (368-7664). Please leave a message
if you don't reach us directly and we'll return your call promptly.
Q: I'm ready to order! What do I do?
A: Call (502) 368-SONG (368-7664).
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